Privacy policy
At Depotzaxo, operated by Zhoushan Caishengli Management Consulting Co., Ltd., we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://depotzaxo.com, purchase our greenhouses, raised garden beds, planters, and other gardening products, contact customer support, or otherwise interact with our online store.
Using our website does not, by itself, constitute consent to data processing activities for which applicable law requires consent.
1. Personal Information We Collect
Depending on how you interact with Depotzaxo, we may collect personal information necessary to operate our online store and provide customer services.
Personal and Contact Information
We may collect your name, email address, telephone number, billing address, shipping address, and other information you provide when placing an order or contacting our customer support team.
Order and Transaction Information
We may collect information about products purchased, order numbers, transaction records, payment status, delivery information, shipping details, returns, refunds, and purchase history.
Payment Information
Payments are processed through third-party payment service providers.
We receive information necessary to confirm transactions, manage orders, and process refunds. We do not directly store complete payment card numbers or card security codes on our store servers.
Technical and Usage Information
Depending on the technologies enabled on our website, we may collect IP addresses, browser types, device information, operating systems, referring websites, pages visited, and interactions with our online store.
Customer Communications
We may retain information you provide when requesting product specifications, asking about greenhouse installation requirements, contacting customer support, reporting delivery concerns, or requesting returns and refunds.
2. How We Use Personal Information
We use personal information to process and fulfill orders, confirm payments, arrange shipping, provide delivery information, and manage customer transactions.
We may also use personal information to respond to product inquiries, provide customer support, process cancellations and refunds, prevent fraudulent transactions, maintain website security, and improve our online shopping experience.
Where permitted by applicable law, we may use information to analyze website performance, understand customer preferences, measure advertising effectiveness, and provide relevant promotional communications.
We may also process personal information to comply with applicable legal, tax, accounting, and regulatory obligations.
Where required by applicable privacy laws, we process personal information only when an appropriate legal basis exists.
These legal bases may include fulfilling a contract, complying with legal obligations, pursuing legitimate interests where permitted, or obtaining consent when required.
3. Cookies and Tracking Technologies
Depotzaxo may use cookies and similar tracking technologies to support website functionality, maintain shopping cart information, provide secure checkout services, remember customer preferences, and understand how visitors interact with our store.
Some cookies are necessary for essential website functions, while others may support analytics, advertising measurement, and personalized content.
Where required by applicable law, we will request consent before activating non-essential cookies or similar tracking technologies.
Where privacy controls are available on our website, customers may use them to manage applicable cookie preferences.
You may also manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout features, or other website services.
4. Sharing Personal Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business.
These providers may include Shopify, which supports our e-commerce platform, payment processors, shipping and logistics companies, website hosting providers, customer service platforms, and technology providers.
We may also share certain information with analytics and advertising partners where permitted by applicable law and relevant privacy preferences.
Information may be disclosed to professional advisers, regulatory authorities, or law enforcement agencies when required by law or necessary to protect legitimate legal interests.
We do not sell customer contact information as standalone marketing lists.
However, certain disclosures involving advertising technologies may be considered a sale or sharing of personal information under applicable privacy laws, even when no monetary payment is involved.
Where legally required, we provide applicable rights to opt out of targeted advertising or certain disclosures of personal information.
We expect service providers to handle personal information appropriately in accordance with applicable contractual obligations and legal requirements.
5. AppLovin Advertising and Data Sharing
Depotzaxo may use advertising and measurement services provided by AppLovin Corporation ("AppLovin") in connection with our online marketing activities.
If these services are implemented, AppLovin or its authorized technologies may collect or receive information through pixels, cookies, scripts, APIs, or other supported integrations.
Depending on the advertising services enabled, information processed may include IP addresses, device information, browser details, advertising identifiers, website visits, product views, shopping cart activity, checkout events, and purchase transactions.
Limited contact or location information may also be processed where supported by an enabled integration and permitted by applicable law.
Such information may be used to measure advertising performance, attribute website visits and purchases, prevent fraudulent activity, improve advertising services, and support interest-based advertising where legally permitted.
The categories of information collected or shared depend on the advertising technologies actually implemented on our website.
We will obtain consent before activating non-essential advertising technologies where required by applicable law.
Customers may exercise applicable privacy rights, including withdrawing consent or opting out of certain targeted advertising activities, through available privacy controls or by contacting customer support.
For further information about AppLovin's privacy practices, please review its official Privacy Policy:
https://legal.applovin.com/privacy/
The inclusion of this section does not indicate that every advertising technology or data-sharing feature described above is currently active on Depotzaxo.
6. International Data Transfers
Depotzaxo may serve customers in different countries and regions.
As a result, personal information may be processed, transferred, or stored outside the country in which a customer resides.
Our e-commerce platform, payment processors, shipping providers, and other service providers may operate across multiple jurisdictions.
Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to suitable safeguards.
These safeguards may include contractual protections and other legally recognized data transfer mechanisms.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses security features supported by our e-commerce platform and relevant service providers.
Payment transactions are handled through third-party payment processing services that maintain their own security controls.
Although we take reasonable precautions to protect customer information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized activity involving their personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on order fulfillment, customer service requirements, accounting obligations, tax regulations, fraud prevention, dispute resolution, and applicable legal requirements.
When personal information is no longer reasonably necessary, we will delete or anonymize it, or retain it securely where continued retention is permitted or required by applicable law.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to request access to personal information we hold about you.
You may also have the right to request correction of inaccurate information, deletion of personal information, restrictions on certain processing activities, or information about how your personal data is used.
Where applicable, you may request data portability, withdraw consent for processing based on consent, or opt out of certain targeted advertising activities and personal information disclosures.
To submit a privacy-related request, please email [email protected].
We may need to verify your identity before processing certain requests to protect personal information against unauthorized access or disclosure.
Requests will be reviewed and answered within the timeframes required by applicable law.
Where applicable, customers may also have the right to lodge a complaint with the relevant data protection authority.
We will not discriminate against customers for exercising privacy rights protected by applicable law.
10. Marketing Communications
Where permitted by law, Depotzaxo may send promotional communications about gardening products, greenhouse accessories, seasonal collections, special offers, and other store-related information.
Where consent is required, we will obtain it before sending promotional communications.
Customers may unsubscribe from marketing emails by selecting the unsubscribe link included in a promotional message.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, payment information, and refund updates.
11. Children's Privacy
Depotzaxo is not intended for children below the age at which they may independently consent to the processing of personal information under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If we become aware that personal information has been collected from a child without the authorization required by law, we will take appropriate steps to address the situation.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping providers, or other external resources.
These third parties may operate under their own privacy policies and data protection practices.
We encourage customers to review the privacy policies of third-party services before providing personal information.
Depotzaxo is not responsible for the independent privacy practices of third-party websites or services that we do not control.
We are committed to handling customer information responsibly, providing clear information about our privacy practices, and respecting applicable consumer privacy rights.