Contact information
At Depotzaxo, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our greenhouses, mini greenhouses, raised garden beds, planters, or other gardening products, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.
Customer Support
Brand Name: Depotzaxo
Website: https://depotzaxo.com
Customer Support Email: [email protected]
Legal Company Name: Zhoushan Caishengli Management Consulting Co., Ltd.
Registered Business Address:
Room 17, No. 80 Shahe Road, Nangang Village, Huanglong Township, Shengsi County, Zhoushan City, Zhejiang Province, China
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
How We Can Help
Our customer support team can assist you with product information, dimensions, materials, available variations, greenhouse specifications, assembly and installation questions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.
If you have questions about the suitability, specifications, or intended use of a greenhouse, raised garden bed, planter, or related gardening product, we recommend contacting us before placing your order.
For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.
Order Assistance
If you have questions about an existing order, please contact our support team using the email address provided above.
To help us locate your order, please include your order number, the email address used when placing your order, and a brief explanation of your question or concern.
Our team can assist with order confirmation, payment status, available tracking information, delivery inquiries, and eligible order modifications or cancellations.
Please do not send payment card numbers, passwords, or other sensitive financial information by email.
Returns and Refunds
If you need to request a return, exchange, or refund, please contact us before sending any products back.
We accept eligible return requests within 30 calendar days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Our team will review your request and provide the appropriate return instructions, including the designated return address where applicable.
For damaged, defective, incomplete, or incorrectly supplied products, please provide your order number, a description of the issue, and photographs where available.
For greenhouses and gardening products, please also report any missing assembly components, damaged frames, panels, covers, connectors, or other supplied accessories.
Please do not return products to an address that has not been confirmed by our customer support team.
Our registered business address is not necessarily our designated return address.
For additional information about return eligibility, return shipping costs, exchanges, and refund processing, please review our Return & Refund Policy available on our website.
Shipping and Delivery
Our Standard Shipping rates are $12.99 USD for orders below $39.99 USD, with Free Standard Shipping on orders of $39.99 USD or more.
Orders are typically processed within 1–3 business days, followed by an estimated Standard Shipping transit time of 3–5 business days.
The estimated total delivery time is 4–8 business days, subject to applicable shipping conditions and destination availability.
For further details about delivery destinations, tracking information, shipping charges, and estimated delivery times, please review our Shipping Policy.
Get in Touch
For questions, concerns, or assistance with your shopping experience, please contact us at [email protected].
You may also use the contact form on our website, where available, to submit an inquiry.
Our customer service team will review your request and respond during our published support hours.
We appreciate your interest in Depotzaxo and look forward to assisting you.